Kaisa Group Trading as VDS Furniture
Registration Number: 2026/396122/07
Location: Honeydew Ridge, Roodepoort, South Africa
Last updated: May 2026
This Shipping and Returns Policy explains how delivery, collection, returns, exchanges and refunds are handled by Kaisa Group Trading as VDS Furniture, referred to as “VDS Furniture”, “we”, “us” or “our”.
By placing an order with us, you agree to the terms set out below.
Once your order has been placed, we will confirm your order details, payment status, product availability and delivery information.
Some furniture items may be made to order, manufactured on request, upholstered in your selected fabric, or customised according to your chosen size, colour, material or finish. Lead times may vary depending on the product, fabric availability, manufacturing schedule and delivery location.
Estimated lead times will be communicated before or after your order is confirmed.
We deliver to selected areas within South Africa.
Delivery availability, delivery fees and delivery timelines may vary depending on your location, the size of the item, access to the property, courier availability and whether the item requires special handling.
If we are unable to deliver to your area, we may offer collection or an alternative delivery arrangement where possible.
Delivery fees are not always included in the product price unless clearly stated.
Delivery fees may be calculated based on:
The delivery fee will be confirmed before dispatch or during the checkout/quotation process.
We will do our best to deliver within the estimated timeline provided. However, delivery times are estimates and may be affected by factors outside our control, including courier delays, supplier delays, weather, access issues, public holidays or manufacturing delays.
We will communicate any significant delays where possible.
Please ensure that the delivery address and contact details provided are correct.
It is the customer’s responsibility to ensure that:
If delivery cannot be completed due to incorrect details, restricted access, the customer not being available, or the item not fitting into the property, additional delivery, storage or return transport fees may apply.
Please inspect your order carefully upon delivery.
If there is visible damage, missing items, or an incorrect product, please notify us as soon as possible, preferably on the same day of delivery. Photos and a description of the issue may be required so that we can assess the matter properly.
Please do not use, alter, assemble or move a damaged or incorrect item before reporting the issue, as this may affect the assessment.
Where collection is available, collection details will be provided once your order is ready.
Customers collecting their own orders are responsible for arranging suitable transport and ensuring that the item is safely loaded, transported and protected. Once the item has been collected, risk passes to the customer, unless otherwise required by law.
If your item is defective, unsafe, damaged on arrival, or does not meet the required quality standards, please contact us with your order details, photos and a description of the issue.
In line with South African consumer protection principles, goods that are defective, unsafe or of poor quality may be returned within six months after delivery, and the supplier may be required to repair, replace or refund the goods, depending on the circumstances. The Consumer Protection Act provides an implied warranty of quality for goods supplied to consumers.
We will assess the product and, where appropriate, arrange for a repair, replacement or refund.
This does not apply where damage is caused by:
Where applicable, online purchases may be subject to a cooling-off period under South African electronic transaction laws. The Electronic Communications and Transactions Act provides that a consumer may cancel certain online transactions within seven days after receiving the goods, with the consumer generally responsible for the direct cost of returning the goods.
To qualify for a return under this section, the item must be unused, undamaged, in its original condition and, where possible, in its original packaging.
Custom-made, made-to-order, personalised or specially manufactured items may not qualify for a change-of-mind return where the item was made according to your specifications, unless the item is defective or incorrectly supplied.
Many VDS Furniture products may be made to order or customised according to your selected specifications.
Custom-made or made-to-order items include, but are not limited to:
Because these items are made specifically for you, they cannot usually be returned, exchanged or refunded for change of mind, incorrect measurements supplied by the customer, colour preference changes, fabric choice changes, or because the item does not fit into the intended space.
This does not affect your rights where the item is defective, damaged, unsafe or incorrectly supplied.
For non-custom, standard stock items, we may consider a change-of-mind return at our discretion, provided that:
Approved change-of-mind returns may be subject to return transport costs, handling fees, inspection and approval.
Unless defective or incorrectly supplied, the following items may not be eligible for return:
Refunds will only be processed once the returned item has been received, inspected and approved.
Where a refund is approved, it will be processed using the original payment method where possible. Refund timelines may depend on your bank or payment provider.
Refunds may exclude delivery fees, return transport fees or handling charges, unless the return is due to a defect, damage on arrival, or an error on our part.
Exchanges may be offered where the item is eligible and stock is available.
If the replacement item is more expensive, the customer will be required to pay the difference. If the replacement item is less expensive, a refund or store credit may be provided at our discretion, subject to the circumstances.
If you receive the wrong item, please contact us as soon as possible with your order details and photos.
Where we have supplied the incorrect item, we will arrange a suitable solution, which may include collection, replacement or refund.
If a delivery fails because the customer is unavailable, the address is incorrect, access is restricted, or the item cannot fit into the property, additional costs may apply.
If an order is ready for delivery or collection and the customer delays receiving it, storage fees may apply after a reasonable period.
We make every effort to display product colours, fabrics and finishes as accurately as possible. However, colours may appear slightly different depending on screen settings, lighting, photography and fabric batches.
Minor variations in colour, texture, stitching, fabric grain, foam firmness or handmade finish may occur and are not necessarily considered defects.
To request a return, exchange or refund, please contact us with the following information:
Email: hello@vdsfurniture.co.za
Phone/WhatsApp: +27 65 000 5852
We will review your request and advise on the next steps.
For shipping, delivery, return or refund queries, please contact:
Business name: Kaisa Group Trading as VDS Furniture
Registration number: 2026/396122/07
Location: Honeydew Ridge, Roodepoort, South Africa
Email: hello@vdsfurniture.co.za
Phone: +27 65 000 5852
Website: vdsfurniture.co.za