Privacy Policy

Kaisa Group Trading as VDS Furniture
Registration Number: 2026/396122/07
Location: Honeydew Ridge, Roodepoort, South Africa

Last updated: May 2026

Kaisa Group Trading as VDS Furniture, referred to as “VDS Furniture”, “we”, “us” or “our”, respects your privacy and is committed to protecting the personal information you share with us when visiting our website, contacting us, placing an order, requesting a quote, subscribing to our marketing communications, or interacting with our business.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have in relation to your personal information.

1. Information we collect

We may collect personal information when you:

browse or use our website;
complete a contact form, quote form or order form;
place an order or request delivery;
communicate with us by phone, email, WhatsApp, social media or other channels;
subscribe to our marketing communications;
make payment for products or services.

The information we collect may include:

your name and surname;
contact number;
email address;
delivery address;
billing information;
order details;
payment confirmation details;
communication history with us;
website usage information, such as cookies, browser type, pages visited and general location data.

We only collect information that is reasonably necessary for the purpose for which it is required.

2. How we use your information

We use your personal information to:

respond to enquiries and quote requests;
process and fulfil orders;
arrange delivery or collection;
communicate with you about your order;
process payments and maintain business records;
provide customer support;
improve our website, products and services;
send marketing communication where you have consented or where legally permitted;
comply with legal, tax, accounting and business obligations.

Personal information must be collected for a specific, explicitly defined and lawful purpose, and customers should be made aware of why their information is being collected.

3. Delivery and third-party service providers

To complete your order, we may need to share limited personal information with trusted third-party service providers, including:

courier or delivery companies;
payment service providers;
website hosting and maintenance providers;
marketing, email or communication platforms;
professional advisers, where required.

We only share information that is necessary for the service being provided. These parties are expected to protect your personal information and use it only for the purpose for which it was shared.

4. Payments

We may use secure third-party payment providers to process online payments or payment confirmations. We do not intentionally store full card details on our website unless this is handled securely by an authorised payment provider.

Customers should never send full card details by email, WhatsApp or social media message.

5. Cookies and website tracking

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic and support marketing activity.

Cookies may collect information such as:

pages visited;
time spent on the website;
device and browser type;
general location;
referral source.

You can adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.

6. Marketing communication

We may send you marketing communication about our products, specials, new collections, services or updates if you have subscribed, requested information, or where we are otherwise legally allowed to do so.

You may opt out of marketing communication at any time by using the unsubscribe link, replying to the message, or contacting us directly.

7. How we protect your information

We take reasonable steps to protect your personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.

These steps may include:

secure website hosting;
restricted access to customer information;
password-protected systems;
secure payment processing;
internal controls for handling customer information.

POPIA requires responsible parties to keep personal information secure against risks such as loss, unlawful access, unauthorised destruction and disclosure.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless we are required or permitted by law to keep it for longer.

This may include retaining records for:

order fulfilment;
customer service;
tax and accounting purposes;
legal or business record-keeping requirements;
resolving disputes.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

9. Your rights

You have the right to:

ask what personal information we hold about you;
request access to your personal information;
request correction of inaccurate or outdated information;
request deletion of information where legally appropriate;
object to certain processing of your personal information;
withdraw consent where processing is based on consent;
lodge a complaint with the Information Regulator of South Africa.

POPIA recognises data subject rights, including the right to know what information is held, how it is used, and to request correction or deletion where applicable.

10. Children’s information

Our website and services are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian where required by law.

11. Links to other websites

Our website may contain links to third-party websites, platforms or payment providers. We are not responsible for the privacy practices, security or content of external websites. We recommend that you read their privacy policies before sharing personal information with them.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements or data practices.

The latest version will always be available on our website. Continued use of our website after updates means you accept the revised Privacy Policy.

13. Contact us

For questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Business name: Kaisa Group Trading as VDS Furniture
Registration number: 2026/396122/07
Location: Honeydew Ridge, Roodepoort, South Africa
Email: hello@vdsfurniture.co.za
Phone: +27 65 000 5852
Website: vdsfurniture.co.za